Careers

Open Positions

Remote Only

Remote Only

Operations - Quality - Open Role Open Roles

Open Role Open Roles

Quality Assurance Manager - Contact Center

Job Summary:We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, impl...

Manama, Capital Governorate
Full Time
Operations - Call Center Representatives - Open Role Open Roles

Open Role Open Roles

Call Center Representative - Multilingual Arabic / English and French Speaker

Job Type: TemporaryVisa Status: Own VisaKey Responsibilities:1. Call Management:• Answering inquiries related to event details, including location and Ge...

Dubai, Dubai
Temporary
Operations - Management - Open Role Open Roles

Open Role Open Roles

Real Time Management (RTM) Officer

Key Responsibilities: Continuously monitor call queues, agent availability, and overall team performance throughout shifts. Identify trends and anomalies in real-time data to anticipate and...

Manama, Capital Governorate
Full Time

WFM Manager

The WFM Manager plays a crucial role in ensuring efficient staffing and scheduling for our BPO operations. This position is responsible for analyzing data, forecasting workload, and optimizing workfor...

Manama, Capital Governorate
Full Time

Work Force Management (WFM) Officer

Key Responsibilities: Create and maintain daily and weekly schedules for agents based on forecasted call volumes and service level agreements (SLAs). Adjust schedules in real-time to accommo...

Manama, Capital Governorate
Full Time

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