Key Responsibilities:
1. Call Management:
• Answering inquiries related to event details, including location and General topics.
• Assisting with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
• Offering guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
• Handling requests for special accommodations, such as accessibility needs or dietary restrictions.
• Addressing any attendee concerns or complaints promptly and effectively, ensuring a satisfactory resolution.
• Making reminder calls to registered attendees to confirm their attendance and provide last-minute event details.
• Promoting additional event features or services, such as workshops, networking sessions, and merchandise. o Conducting follow-up calls to gather feedback on the event experience, focusing on areas such as session content, speaker quality, and overall satisfaction.
2. Multilingual Support:
• Arabic, English, and French Call Support: Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages.
• Cultural Sensitivity: Ensure that all communications are culturally appropriate and sensitive, respecting the needs of international attendees.
Key Skills & Qualifications:
• Fluency in Arabic, English, and French (written and spoken) is essential.
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• Excellent Communication Skills: Ability to articulate information clearly and professionally to all levels of customers.
• Problem-Solving Skills: Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction.
• Multitasking Ability: Capable of handling multiple inquiries simultaneously while maintaining high service standards.
• Attention to Detail: Ensure accurate information and follow-up on all queries.
• Customer-Centric Attitude: Focused on delivering an outstanding customer experience at all touchpoints.
• Cultural Awareness: Understand and respect the diverse backgrounds of attendees.
• Technical Proficiency: Comfortable using CRM systems, event registration platforms, and basic office software
Education & Experience:
• Bachelor’s degree.
• Previous customer service or call centre experience at least 2 years.
• Experience in event support or management is an advantage.