We are seeking a motivated and professional Part-Time Call Center Agent to join our team in Ajman, UAE. The ideal candidate should have at least 1 year of experience in a call center environment and be fluent in English. This is an excellent opportunity for individuals looking to work in a dynamic and customer-focused environment while maintaining a flexible schedule.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information to customers regarding products, services, and inquiries.
- Address customer concerns and resolve issues in a timely and effective manner.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Keep records of customer interactions, transactions, and feedback.
- Collaborate with team members and other departments to improve customer service.
- Follow company procedures and guidelines to ensure consistent service delivery.
Requirements:
- Minimum 1 year of experience in a call center or customer service role.
- Must be fluent in English (both spoken and written) and Arabic as well.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good problem-solving skills and attention to detail.
- Familiarity with call center software and systems is a plus.
- Ability to work on a part-time basis with flexible hours (rotational shifts).