Job Summary:
The HR Generalist is responsible for managing the full employee lifecycle, from recruitment to offboarding, while ensuring compliance with Bahraini labor regulations. This role involves administering compensation and benefits programs, developing training initiatives, and providing guidance on HR policies and procedures.
Key Responsibilities:
- Manage the full employee lifecycle, including recruitment, job postings, screening, interviewing, onboarding, and offboarding processes.
- Administer the organization’s compensation and benefits programs, overseeing payroll, leave management, and healthcare/insurance plans.
- Develop and deliver training programs to enhance employee skills and knowledge.
- Provide guidance and support to managers and employees regarding HR policies, procedures, and labor laws.
- Maintain employee records and documentation in compliance with Bahraini labor regulations.
- Investigate and resolve employee relations issues, including grievances, disciplinary matters, and performance management.
- Manage government relations, ensuring compliance with labor laws and regulations related to employee documentation and permits.
- Assist with workforce planning, organizational design, and change management initiatives.
- Stay informed about changes to Bahraini labor laws and regulations to ensure organizational compliance.
- Collaborate cross-functionally with other departments to support overall business objectives.
Qualifications:
Education: Bachelor’s degree in human resources, Business Administration, or a related field.
Experience: 3-5 years of generalist HR experience in Bahrain.
Knowledge: Strong knowledge of Bahraini labor laws and HR best practices.
Recruitment Experience: Experience in recruitment, preferably in Mass-Hiring within the BPO industry.
Skills: Excellent verbal and written communication skills in English and Arabic; proficient in HRIS software and MS Office suite.
Attributes: Strong problem-solving, multitasking, and interpersonal skills; ability to maintain confidentiality and exercise discretion.
Nationality: Preference for Bahraini nationals.
Additional Requirements:
- Flexibility to work various shifts as needed by the contact center.
- Fluency in both English and Arabic; proficiency in additional languages is a plus