POSITION PURPOSE:
The Officer, Payroll Services, ensures the accurate and timely processing of payroll for the assigned assets. This
role involves managing payroll-related activities, maintaining payroll data integrity, and providing excellent
customer service. The Officer will also contribute to process enhancements and serve as a subject matter expert
within the organization.
Role Description:
• Review and process all payroll activities related to the assigned asset, ensuring timely and accurate payroll execution.
• Understand and deliver the HR matrix for clients.
• Provide professional customer service through effective work delivery and communication, collaborating with
account managers to resolve issues.
• Develop a comprehensive understanding of the payroll process from start to finish and create workflows for onboarding new assets.
• Identify potential areas for future service offerings by S+.
• Plan and coordinate payroll activities with all stakeholders at the beginning of the year.
• Manage incoming queries via all communication methods within the organization.
• Develop and refine escalation processes, addressing issues requiring immediate attention and determining root causes for communication to customers.
• Maintain knowledge of best practices related to payroll and HRIS systems, particularly the Oracle HR payroll module.
• Offer solutions for process and system enhancements.
• Comply with applicable HSE policies and procedures, ensuring a safe work environment.
JOB SPECIFIC KNOWLEDGE & SKILLS:
• Excellent written and spoken communication skills
• Thorough understanding of payroll process deliverables
• Detailed knowledge of the Oracle system
• Detail-oriented with strong planning and goal-setting skills
• Proactive in identifying customer needs and providing solutions
• Maintains up-to-date knowledge of software and helpdesk tools to support decision-making
QUALIFICATIONS AND RELEVANT ROLES/EXPERIENCE:
• Bachelors or Diploma in Human Resources Management, Organizational Psychology, Business Administration or
relevant field preferred.
• 2+ years of experience in HR role
• 1+ experience in a BPO environment (onboarding for external clients) is a plus
• Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook, et